Refunds & Returns
Our refund policy ensures you can shop with confidence across Qatar, Dubai, UAE & Saudi Arabia
Refund Eligibility
We offer refunds in the following situations:
- Order not delivered within the promised time frame
- Wrong products delivered
- Damaged or defective products upon delivery
- Lost orders during delivery
Refund Process
To request a refund, please contact us within 24 hours of delivery via WhatsApp at 03149024871 or Telegram @dxbcocoo. Please provide your order details and reason for the refund request.
Refunds are processed within 3-5 business days. The refund will be issued using the original payment method. For cash on delivery orders, we will arrange alternative refund methods.
Non-Refundable Items
We do not offer refunds for products that have been opened or used, orders where the customer provided incorrect delivery information, or orders that were refused by the customer at delivery.
Refund Guarantee
In the rare case of a lost order, we offer a full refund, so you place your order knowing your money is safe. Your satisfaction is our priority.